Returns & Refunds Policy

We accept returns for a refund of the purchase price, excluding the original shipping and handling costs, provided that:

- The return is made within 14 days of the delivery date.

- The product is unopened, in factory-new condition, and in its original packaging.

- All returns are subject to inspection upon receipt. We reserve the right to refuse returns at our discretion following inspection.

How to Initiate a Return

To initiate a return, please email us at info@shopmtn.eu to request return instructions. A member of our team will provide further guidance.

Customer Responsibility

Customers are responsible for all shipping and handling costs associated with returned items and assume the risk of loss during return shipment. We strongly recommend insuring your return shipment against loss or damage and using a carrier that provides proof of delivery for your protection.

Refund Process

Refunds are typically processed within approximately 3 business days after we receive and inspect the returned merchandise. Refunds will be issued to the same payment method used for the original purchase.

Non-Refundable Items

Custom-ordered products are non-refundable, including but not limited to:

• Harnesses
• MTN Bags
• Hoists

Legal Disclaimer

This Returns & Refunds Policy is subject to the applicable laws and regulations of your region. Please note that your statutory rights as a consumer are not affected by this policy.