Providing the toughest and safest gear since 1979

FAQs

The simple answer is we're more than a sales team. We put our products to the test on our own job sites and do extensive research to determine which products meet our needs and stand above the competition.

We do our best to start out with the best and fairest price possible. For the most up-to-date information regarding giveaways or promotions, please subscribe to our e-mail list or follow us on Facebook, Instagram, Twitter and LinkedIn. For questions regarding bulk orders, please call or e-mail your request to info@shopmtn.eu.

We’re constantly expanding our product offerings to offer the best gear to our customers. If there is an item you’re looking for that isn’t listed on our website, send us an e-mail at info@shopmtn.eu, and we’ll do our best to track it down.

We currently accept payment via Visa, Mastercard, American Express, Paypal, and Apple Pay.

For standard shipping, you should receive your order within 3-5 business days. However, due to the effects of COVID-19, some carriers are experiencing delays on shipments. As a result, we are projecting standard shipment times of 7-10 days. Please chat with our team below for a shipping estimate on your order.

Our products are shipped directly from our manufacturers. Generally, they are based in the United Kingdom, Germany and other European countries. Our dedicated team stands ready to ensure your order is timely, accurate, and of the best possible quality..

• Tracking information is usually available within 3-5 business days after the order has been placed and will automatically be forwarded to the e-mail address used to place the order.

• In some cases, components of an order may be split into multiple shipments, in which case you will receive separate tracking information for each shipment.

• If you have not received your tracking information or would like more details regarding your order, feel free to shoot us an email, via info@shopmtn.eu.

Our shipping costs are tailored to each individual order. To view shipping costs for your order, click the shopping cart icon in the upper right-hand corner and enter in your shipping information for an automatic calculation of the shipping options available and the costs associated with each option. • For some items, you can enjoy free shipping. Please refer to our product pages to view any promotions.

Please reach out to our customer service team at info@shopmtn.eu and we’ll see what we can do. Although we are not held responsible for any mistakes made at checkout, our team is always available to look into your order.

Our team wants you to be satisfied no matter what may arise. If you are unhappy with an order, please let us know and we’ll do what we can to make it right. (NOTE: Because safety is always our number one priority, fall protection and safety items may not be returned.)

• Phone: +353 1 691 7930
• E-mail: info@shopmtn.eu

With each brand using different measurements, we know it can be a struggle to find the right size online, so we strive to include as much information about sizing as we can for wearable items. If you can’t find the information you need in the product description, check out a few resources below and, if these don't help, give us a call and we will do everything we can to help you get the proper gear in the correct size.

• Dirty Rigger Gloves & Women’s Trousers Sizing Guide
• Blaklader Workwear & Footwear Sizing Guide
• Arbortec Clothing & Footwear Sizing Guide

Yes, you can. Please reach out to our customer service team at info@shopmtn.eu for assistance. We‘ll provide you with the return address and all other information needed. Unfortunately, delivery charges are not refundable. Please also allow 7-14 days for the replacement to be processed.